Need to Return?
Orders purchased on sale and discount codes over 15% will be refunded for store credit or a free exchange in size.
1) Put what you don’t want (security tags still on) in a box or our bio-degradable envelope. Make sure you are within our return frame of 7 days. E-mail our customer service specialist at hello@madeleinesimonstudio.com for our return warehouse location and to obtain an RMA.
2) Label or ship using USPS, Royal Mail, or Australia Post (depending on your location, of course).
3) Fill out our return form that came with your package so we know what’s going on.
4) Make sure to include the completed return form in the box, and ship it.
5) Returns that arrive beyond our return frame will be processed as store credit, or free exchanges.
6) Items bought with discount codes above 20% will be processed as store credit.
Returns and Exchanges US
You are responsible for shipping us your full priced returns within 7 days of receiving your order at your own shipping cost using a carrier of your choice. Item requests received outside of the timeframe will be processed at store credits.
Items must be unworn, unwashed, with the security tags still attached. Once we receive your return and verify the quality, we will process your refund less original shipping costs to the payment method used on the original order. Sale or discounted, bought on store credit items are returned for store credit only.
Exchanges will be dependent on stock available and for the same style and color only. If you would like to exchange, email us at hello@madeleinesimonstudio.com
Since you will be liable for any lost or damaged packages we recommend using a carrier that provides tracking numbers. Items must be unworn, unwashed, with the tags still attached
International Returns and Exchanges
We cannot offer exchanges for our international customers at this time, due to the time it takes to process and ship internationally. However, you may return the items, and repurchase the item you need, postmarked within 7 calendar days of receipt, for your refund to be considered.
You are responsible for shipping us your returns at your own shipping cost using a carrier of your choice. Items must be unworn, unwashed, with the tags still attached. Once we receive your return and verify the quality, we will process your refund to the payment method used on the original order. Please note that we cannot be responsible for any change in currency rates. You will be sent a credit note once your return has been received and restocked.
Refunds are processed within 7-10 business days.
Shipping
We ship by USPS. UPS, DHL or FedEx Monday through Friday with a cutoff at 4pm. Available options are ground, next day, air saver and international economy which the price will vary based on location and distance. We have a calculator available to help you choose the right shipping for you.
We ship from our warehouse in Dallas Texas USA. Estimated domestic shipping shipping times are 2-5 days. International estimated shipping times vary from 5-18 days. We offer free domestic economy shipping, and discounted international shipping with Fedex which usually costs between $20-$45 depending on distance from our warehouse.